Refund Policy
Refund Policy
Effective Date: 01/12/2024
Digital Product Policy
1.1 Non-Tangible Goods:
All advice and e-books delivered through Wisviva are digital products. Once accessed or downloaded, they are considered consumed and cannot be returned or exchanged.
1.2 No Physical Deliveries:
As our services do not involve shipping physical goods, there are no returns or exchanges applicable.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
2.1 Technical Issues:
If you are unable to access the advice or e-book you purchased due to a technical error on our platform, please contact us. We will attempt to resolve the issue. If unsuccessful, a refund may be processed.
We will attempt to resolve the issue. If unsuccessful, a refund may be processed.
2.2 Duplicate Transactions:
If you accidentally made multiple payments for the same advice or e-book, we will review your case and process a refund for the duplicate charges.
2.3 Exceptional Situations:
We understand that unforeseen situations may arise. Refunds for exceptional cases will be assessed individually at our discretion.
Refund Process
3.1 Request Submission:
To request a refund, contact our support team at contact@wisviva.com within 14 days of your purchase.
3.2 Information Required:
Provide your order number, transaction details, and a clear explanation of your issue.
3.3 Evaluation and Response:
Our team will evaluate your request and respond within 5-7 business days.
3.4 Refund Timeline:
Approved refunds will be processed through the original payment method within 7-10 business days, depending on your bank or payment provider.
Non-Refundable Cases
Refunds will not be provided in the following cases:
* Change of mind after accessing the advice.
* Failure to utilize the purchased advice within the intended timeframe.
* Dissatisfaction with the subjective nature of advice provided.
Modifications to This Policy
We reserve the right to update this policy as needed. Changes will be posted on this page with the revised effective date.
User Responsibilities
Ensure you have the necessary technology and internet access to retrieve the advice. Refunds will not be issued for issues caused by a user’s inability to access the platform due to personal technical limitations.
Third-Party Payment Platforms
Refunds processed through third-party payment providers may be subject to their respective terms and processing times. Please check their policies for any additional fees or delays.
Jurisdiction-Specific Policies
At Wisviva, we value transparency and compliance with the legal standards applicable to the regions we serve. Our return and refund policy is designed to accommodate the diverse regulations of different jurisdictions, particularly within Europe and North America. Below is a detailed outline of how our policies align with regional requirements:
European Union (EU) Customers
If you are located in the European Union, you have the right to cancel your purchase of digital goods within 14 days of the transaction under the EU Consumer Rights Directive. However, please note that by accessing and downloading digital advice content from Wisviva, you agree to waive your right to this cancellation, as stipulated under Article 16(m) of the Directive.
If the advice has not yet been accessed, and you wish to cancel within the 14-day window, you are eligible for a full refund. To initiate this process, please contact our support team with your order details.
North American Customers
For customers in North America, our refund policy is governed by the principles of fairness and consumer satisfaction. Refunds will only be considered under the following conditions:
The advice was not delivered as promised due to technical issues.
An error occurred during payment or order processing.
Please note that, in accordance with local laws, refunds are generally not available once digital products have been accessed or downloaded.
General Guidelines for All Regions
Refund requests must be made within 14 days of purchase, regardless of location.
Requests for refunds will not be entertained if the advice content has been accessed, downloaded, or consumed, as digital goods are non-returnable.
All refund requests will be reviewed and processed in accordance with applicable consumer protection laws.
We are committed to respecting the rights of all our customers while maintaining the integrity of our digital products. If you have any questions or concerns about how jurisdiction-specific policies apply to your purchase, please contact our support team at contact@wisviva.com.
Our policies are subject to updates to remain compliant with evolving regulations. Please review this page periodically for any changes.
Contact Us
For questions or concerns about this Refund Policy, please contact us:
Email: contact@wisviva.com
Thank you for choosing Wisviva.